Shipping

Once your order has been placed and processed, you will receive a confirmation email with your order details right away. This email will include an expected delivery timeframe.

After we process your order and the products arrive in your destination country, you will receive an email with your tracking number and a link to track your delivery. If there are no updates immediately, please be patient and check back later.

If your order still hasn't arrived, or you can't locate your delivery, please contact us within 14 days of your estimated delivery date, otherwise we will not be able to process your claim for the order not being received.

Delivery times vary depending on your location and the shipping method selected:

• Hong Kong (Local Orders):
Estimated delivery within 1–3 business days.

• International Orders:
Estimated delivery within 7–14 business days, depending on the destination and chosen shipping method.

Shipping Fees
• Limited-Time Offer: Free Shipping Within Hong Kong!

Enjoy free standard shipping on all local orders in Hong Kong for a limited time.

• International Shipping:

Shipping fees apply and vary by region.
Important: If you are placing an order outside of Hong Kong, please contact us before checkout to confirm shipping availability and fees for your region.

Yes, we ship worldwide.

Most locations can be shipped to directly, but some countries or remote areas may require manual confirmation of shipping options and fees first.
If you're unsure whether we can ship to your location, please contact us before checkout so we can confirm availability and provide the relevant details.

We're truly sorry to hear that your item(s) arrived damaged — we're just as disappointed as you are. While we take great care in packaging, occasional damage during shipping can happen.

To help us resolve the issue quickly, please email our support team with:
• A video clearly showing the damaged item
• A photo of the product's charging cable

We'll review your case and do our best to make things right as soon as possible.

If no one was home at the time of delivery, the carrier may have left your package in a safe location. Please check around your property, with neighbors, or with your building management, as someone may have accepted the delivery on your behalf.

We also recommend double-checking the shipping address listed in your order confirmation email to ensure it was sent to the correct location.

Occasionally, packages are marked as "delivered" but may take an additional day or two to arrive. If you're still unable to locate your package, we suggest contacting the carrier directly for more details.

Still need help? Our Care Team is here for you — reach out to us at info@sevencreations.shop and we'll do our best to assist.