Orders & Products

Received the Wrong Item?
We're sorry to hear there was an issue with your order — we understand how frustrating that can be.

Please contact our Team at info@sevencreations.com and include the following details:
• A photo of the item you received
• The name of the item(s) you were expecting
• Any notes or packing slips in your package, in case part of your order was shipped separately

Once we receive your message, we'll do our best to make it right as quickly as possible.

Entered the wrong address or need to cancel your order? Reach out to us directly at info@sevencreations.com.

We'll do our best to assist you, but please note that changes are not guaranteed once an order has been placed, as processing may begin right away.

We offer a variety of secure and convenient payment methods to make your checkout experience seamless. These include:

• Credit Cards
• FPS (Faster Payment System)
• Apple Pay
• Google Pay

Choose the option that works best for you at checkout!

Drop us a note at info@sevencreations.com and we'll do our best to help. Making any changes to your order is a request and isn't guaranteed.

Keep in mind once your order ships, we're unable to make changes.

Your satisfaction means the world to us, and we're here to make sure you feel good about every step of your journey with us.

If you have second thoughts about an unopened product within 30 days, we'd be more than happy to offer an exchange for something that feels just right. Prefer a refund? No problem—simply return the item to us, and we'll issue a full refund once it's received in its original condition.

To maintain the highest standards of hygiene and care, returns are accepted only for items that are unopened, unused, and unworn.

Please note: Return shipping costs are the responsibility of the customer. This helps us keep our policies fair and sustainable as a small, growing brand.

If you've already spoken with our Customer Care team and your return has been approved, here's how to proceed:

1. Package the item securely — make sure it's unopened and safely packed.
2. Ship it to one of our return centers using your preferred shipping carrier. For peace of mind, we recommend using a tracked service.

Please send your return to the following addresses:

Return Center:
[Temporary address placeholder – to be updated]

If you need help selecting the appropriate return location, feel free to contact us at info@sevencreations.com.

We're sorry to hear your toy isn't working as expected — that's definitely not the experience we want for you. But don't worry, we're here to help get things sorted quickly!

Before reaching out, try these quick checks that might resolve the issue:

1. Water Use: If your toy isn't waterproof, make sure it hasn't been used in the shower or submerged in water.
2. Charging: Ensure it's been charged for the full recommended time. Refer to the product manual to confirm it's fully charged.
3. Cleaning: Use a proper toy cleaner to prevent damage to the material.

If none of the above helps, please contact our Care Team at info@sevencreations.com with the following:
• A video showing the issue
• A photo of the charging cable type

We'll do our best to assist you and make sure you have a working product in no time!

We've got you covered — all of our products come with a 12-month warranty.